Authoritative Solutions to Common FAQs in Instrument Trade

I. Company Qualifications & Product Compliance

1. Company Credentials & Certifications

   • Q: Is your company a manufacturer or a trader? Do you have relevant production qualifications?
     A: We are a professional instrument manufacturer with certifications such as [ISO 13485, CE, FDA, etc.] and comply with international quality management standards.

   • Q: Are your products compliant with regulations in target markets (e.g., EU CE certification, U.S. FDA certification)?
     A: Our products have passed [specific certifications], and we can provide certification documents and test reports to ensure compliance for export.

2. Product Range & Customization
   • Q: What types of instruments do you mainly export? Do you support customization?
     A: We specialize in [specific instrument categories, e.g., laboratory analytical instruments, medical devices] and offer OEM/ODM services to customize functions or designs per client requirements.

II. Order & Contract Process

1. Quotation & Terms

   • Q: How can I get a quotation? How long is the quote valid?
     A: Please provide the product model, quantity, and destination port. We will offer FOB/CIF terms within 24 hours, valid for [X] days.

   • Q: Do you accept small orders? What is the Minimum Order Quantity (MOQ)?
     A: Yes, we support small orders. The MOQ is [X] units, subject to negotiation based on the product model.

2. Contracts & Payment

   • Q: What payment methods do you accept?
     A: We accept T/T (wire transfer), L/C (letter of credit), PayPal, etc. Standard terms are 30% deposit + 70% payment against B/L copy.

   • Q: What key clauses should be included in the contract?
     A: The contract must specify product specifications, quantity, price, delivery time, quality standards, liability for breach, and dispute resolution (e.g., arbitration clauses).

III. Logistics & Customs Clearance

1. Shipping & Lead Time

   • Q: What is your lead time? Can orders be expedited?
     A: Standard lead time is [X] working days. Expedited orders require产能评估 and may incur extra fees.

   • Q: What shipping methods do you offer? How can I track the goods?
     A: We provide sea freight, air freight, and international couriers (e.g., DHL, FedEx). Tracking is available via B/L or AWB numbers on carrier websites.

2. Customs Clearance & Documentation

   • Q: What documents are required for export?
     A: We provide commercial invoices, packing lists, certificates of origin, insurance policies, and destination-specific certificates (e.g., FDA 510(k)).

   • Q: How do you handle customs inspections or tariff issues?
     A: We assist with full documentation. For delays due to declaration errors, we cooperate with the forwarder to resolve the issue.

IV. After-Sales Service & Warranty

1. Warranty & Repairs
   • Q: How long is the warranty period? How to request repairs?
     A: We offer a [1-year] warranty. For issues, provide the serial number and fault description. We will respond within [X] hours.
2. Technical Support & Training
   • Q: Do you provide operation training or technical manuals?
     A: Multilingual manuals are included. Online video guidance or paid on-site training is available upon request.

V. Market & Business Support

1. Market Access Assistance
   • Q: How do you assist with product registration or certifications in target markets?
     A: We supply technical documents and help connect with local certification bodies. Partial certification costs may be covered (terms apply).
2. Agent & Distribution Policies
   • Q: Do you recruit regional agents?
     A: We welcome qualified partners to apply for exclusive agency rights, subject to approval and annual purchase agreements.

VI. Risk & Dispute Resolution

1. Quality Disputes
   • Q: How do you handle quality issues causing client losses?
     A: Liability is determined via third-party inspection. If our responsibility, we cover return/replacement costs and reasonable compensation.
2. Payment Risks
   • Q: How to mitigate buyer default or payment delays?
     A: Recommend using L/C or China Export & Credit Insurance. For new clients, partial prepayment may be required.

VII. Other Common Questions

1. Sample Policy
   • Q: Do you provide free samples?
     A: Paid samples are available, with costs refundable in future orders (MOQ applies).
2. Exhibitions & Visits
   • Q: How to schedule a factory visit or exhibition meeting?
     A: Book via our website or email. We regularly exhibit at [e.g., Medica, Analytica]. Welcome to visit our booth!